FAQs

Find quick answers to common questions about our products, ordering process, shipping, returns, and customer support. We're here to help make your shopping experience smooth and hassle-free.

Fashion and apparel

Q: What if my size is not listed as in stock? 
A: Join the restock waitlist on the product page. We notify you by email when your size is available. Most restocks happen within 2 to 4 weeks. Waitlist spots do not guarantee availability.

Q: How do I find my correct size?
A: Use the size guide on each product page, which includes measurements in both US and European sizing. For a snug fit, size down; for a relaxed fit, stay in your regular size. 

Food and beverage

Q: Where do you source your ingredients?
A: All ingredients are sourced from certified suppliers listed on each product page.

Q: How long does RibbRubb products stay fresh after opening?
A: Once opened, store in an airtight container and consume within 30 days for peak flavor. Unopened, the product keeps for 12 months from the production date printed on the base.

Digital products and software

Q: How do I access my download after purchase?
A: Your download link arrives by email within 2 minutes of purchase and stays active in your account dashboard permanently. Each license allows installation on up to 3 devices.

Q: Can I get a refund on a digital product?
A: Yes, within 14 days of purchase if the product has not been downloaded more than twice. Refunds are processed to your original payment method within 5 business days.

Q: Do you offer gift wrapping?
A: No